{"id":1180,"date":"2024-04-05T15:55:55","date_gmt":"2024-04-05T15:55:55","guid":{"rendered":"http:\/\/demo.thimpress.com\/adot\/?p=1180"},"modified":"2025-08-19T02:33:52","modified_gmt":"2025-08-19T02:33:52","slug":"viet-nam-se-ra-mat-sieu-ung-dung-du-lich-quoc-gia","status":"publish","type":"post","link":"https:\/\/s-solutionphuquoc.com\/en\/viet-nam-se-ra-mat-sieu-ung-dung-du-lich-quoc-gia\/","title":{"rendered":"Vi\u1ec7t Nam s\u1ebd ra m\u1eaft ‘si\u00eau \u1ee9ng d\u1ee5ng’ du l\u1ecbch qu\u1ed1c gia"},"content":{"rendered":"
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Just a few examples include:<\/b><\/p>\n

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  1. Either calling or emailing each guest with a\u00a0personalized message<\/b>\u00a0after booking, rather than a generic automated email, asking for preference requests. This personal touch can make an important difference.\u00a0Automated personalized guest communication is also a possibility, but requires a capable CRM system to be in place along with efforts of the staff to carefully gather and record valuable guest information.<\/li>\n
  2. Making an even\u00a0better first impression<\/b> by asking what the guest\u2019s favorite drink is upon check-in, which can then be delivered to their room as a complimentary welcome gift.<\/li>\n
  3. Introducing an\u00a0extra moment of appreciation<\/b>, Sending a staff member to the guest\u2019s room, or following up a different moment after check-in to see if everything is to their liking.<\/li>\n<\/ol>\n

    Training all client-facing employees, including front desk, food and drink staff, and activity sales employees in upselling and cross-selling is another way to drive customer engagement as well as revenue. It is a relatively inexpensive investment that can produce high ROI. Importantly though, employees should be well-versed in upselling or cross-selling to enhance the customer experience with personalized offerings without veering into pushy territory, which can have the opposite effect.<\/p>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

    Just a few examples include: Either calling or emailing each guest with a\u00a0personalized message\u00a0after booking, rather than a generic automated email, asking for preference requests. This personal touch can make an important difference.\u00a0Automated personalized guest communication is also a possibility, but requires a capable CRM system to be in place along with efforts of the […]<\/p>","protected":false},"author":1,"featured_media":5007,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-1180","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc"],"_links":{"self":[{"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/posts\/1180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/comments?post=1180"}],"version-history":[{"count":0,"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/posts\/1180\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/media\/5007"}],"wp:attachment":[{"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/media?parent=1180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/categories?post=1180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/s-solutionphuquoc.com\/en\/wp-json\/wp\/v2\/tags?post=1180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}